Company Policies
Payment Processing and Security We use pay Pal as our payment processor because of their security protections for both the purchaser and seller. PayPal uses an encrypted shopping cart program so once you enter the payment process your transaction is protected. In addition to the security features they employ they also accept all major credit cards. If you are unfamiliar with PayPal you will find it quick and easy as I did on arecent purchase. If you don’t have a major credit card we also accept certified cheque or money order. Your order will be delayed as we will have to wait till we receive payment but will be glad to hold the plants that you have ordered. If you would like to pay with alternative methods contact us to make arrangements at: 1-250-703-4519 or email sales@valleysucculents.ca Shipping Cost Due to Cacti and succulents hardy nature they are for the most part well made for shipping. All our plants are shipped bare root and with Canada post regular parcel to keep shipping cost down. For quicker or alternate shipping methods please contact us to make arrangements. Additional shipping cost may accure. The following rates are with Canada post regular parcel from our nursery to anywhere in Canada. | |||
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| Weather Risk Valley Succulents will not be responsible for any orders that are damaged by excessive heat or cold during shipping. It is up to the purchaser to determine weather the temperature will impact the plants during shipping. We will gladly hold order until warmer weather allows us to ship. Privacy Policy We do not share or release data or information to third parties that you send us. We take your personal and business privacy very seriously. Guarantee and Return Policy We guarantee that the plants that you order are in the same or better condition then the ones that you have seen in the pictures. With large specimen plant we guarantee that the plant shown in the picture is the plant that you will receive. We guarantee the safe arrival of you plant and will replace, or refund your money at our option, any plants that are damaged due to shipping abuse, or poor packaging. You must notify us of shipping damage within 24 hours of receiving packages. Care instructions will be included with your order. Read them carefully and if you have any additional questions feel free to contact us. | |||