Payment Processing and Security
We use pay Pal as our payment processor because of their security protections for both the purchaser and seller. PayPal uses an encrypted shopping cart program so once you enter the payment process your transaction is protected. In addition to the security features they employ,
they also accept all major credit cards.

If you are unfamiliar with PayPal you will find it quick and easy If you don't have a major credit card we also accept certified cheque or money
order. Your order will be delayed as we will have to wait till we receive payment but will be glad to hold the plants that you have ordered. If you
would like to pay with alternative methods contact us to make arrangements at:

If you would like to pay with alternative methods contact
us to make arrangements at:

Phone: 1-250-339-2650
Cell 250-465-1338
Email: info@valleysucculents.ca

Shipping Cost
Due to Cacti and succulents hardy nature they are for the most part well made for shipping. All our plants are shipped bare root and with
Canada post regular parcel to keep shipping cost down. For quicker or alternate shipping methods please contact us to make arrangements.
Additional shipping cost may accure.

The following rates are with Canada post regular parcel from our
nursery to anywhere in Canada.

Summer Shipping Rates

  $0- $35.00
  $35.01- $50.00
  $50.01- $75.00
  $75.01- $and up

Winter Shipping Rates
Due to the extreme temperatures of the Canadian Winter we switch to our winter shipping program from Nov 15th to March 31st. Our
winter shipping program combines 72 hr or 96 hr heat packs with fast shipping. This allows us to ship to most locations in Canada throughout
the winter. The following table out lines our winter shipping rates for anywhere in Canada. We reserve the right to not include a heat pack in
your order if we deem it unnecessary, plants being cold hardy or shipping to the South Coast area.

Winter shipping rates Nov 16th- Mar 31st *heat pack included.

  $0- $35.00
  $35.01- $50.00
  $50.01- $75.00
  $75.01- $110.00
  $110 and up - call for Quote


Privacy Policy
Privacy Policy We do not share or release data or information to third parties that you send us. We take your personal and business
privacy very seriously.

Guarantee and Return Policy
We guarantee that the plants that you order are in the same or better condition than the ones that you have seen in the pictures. With large specimen plant we guarantee that the plant shown in the picture is the plant that you will receive. We guarantee the safe arrival of you plant
and will replace, or refund your money at our option, any plants that are damaged due to shipping abuse, or poor packaging. You must notify
us of shipping damage within 24 hours of receiving packages.
Care instructions will be included with your order.

International Orders - Shipping

Orders under the $50.00 shipping included can be sent Small packet Air International with no tracking. All orders over this amount are sent
Tracked packet International. Large orders can be sent by International Air. If you want to make a large order but don’t want tracking then
we will only except payment for this order by international money wire or by cash.

Paper work and documents
Any shipments of plant material leaving Canada is required to have an inspection and Phytosanitary certificate. This is to ensure that all exporting laws of Canada and importing requirements of the country of destination are met. We highly recommend getting a Phyto certificate for large
orders. Each country deals with the importing of plants without document differently but most will simply throw them in the garbage. If you would like a Phytosanitary certificate please read the following requirements.

Min order $250 CAD
Phytosanitary certificate $40.00 (Free on orders over $400 CAD)
Import permit from Country of destination
Payment in full for order before inspection.

If you decide that you do not need a Phytosanitary certificate and your order is over $50.00 with shipping included we will ship to you but only except payments by International money wire or by cash.

This method of shipping is completely at your own risk.
We will except Pay Pal payments for order under $50.00 shipping included.

Paying for International Orders
For payment on International orders we except payment by Pay Pal, international money wire, or cash. We charge a $20.00 processing fee
for international wire payments. For cash payments we except Canadian or American dollars. If you are sending cash please send envelope
by registered mail to ensure tracking and safety. Please note that if you are paying with Pay Pal and your order is over $50.00 CAD including
shipping you must go with a trackable shipping option

CITES Plants
Due to new rules which require large amounts of paper work we are unable to provide CITES documents for international orders.
Please consult the CITES list https://www.cites.org/eng/app/appendices.php and be aware of which plants are on it before ordering.

Read carefully and if you have any additional questions feel free to contact us
Disclaimer: Shipping in winter has inherent risks. Even though we offer faster shipping with a heat pack
Valley Succulents is not responsible for any loss or damages that may occur under any circumstances.
Shipping in winter is at your own risk.

Valley Succulents
2210 Anderton rd
Comox B.C.